CLIENT SATISFACTION ADVOCATE IBM INDONESIA

IBM has always delivered technology innovation to our customers. Now, we partner with them in their business and help them become special company, and to stay special. To make our customers special, we need people who are above the ordinary. IBM Indonesia recruits best-in-class professionals to deliver best breed of IT Solutions and Services to customers. Do you have the confidence? Do you have the enthusiasm? Do you have the insights to partner with customers and deliver solutions and have significant positive impact on their business? CLIENT SATISFACTION ADVOCATE (POSITION CODE: S_D – 0256312) CLIENT SATISFACTION ADVOCATE Responsibilities: Employees in this role responsible for coordinating Client Satisfaction program within country that improve client’s satisfaction. Promote execution of Client Satisfaction best practices, i.e. Set/Met, Closed out call, Integrated Client Health Check. Analyse Client Satisfaction feedback and assist sales management to identify pervasive issues that impact our client’s satisfaction. Share current information and trends with country’s management using global Client Satisfaction Analytical tools. Collaborate with client’s team using summary and detailed analysis to prioritize actions. Desired Candidate: Minimum of Bachelor Degree from any background. Minimum of 5 years working experience related to I/T industry particularly sales support and delivery projects. Good in establishing relationship and communicate effectively at all levels. Strong analytical thinking and data interpretation. Good communication and presentation skill. Team player. Proficient level for English and Bahasa Indonesia, both written and spoken. Submit your application through www.ibm.com/employment/id, at the latest by October 11th, 2009. Search for the position code and apply through IBM career portal. Only short listed candidates will be contacted.